1-Avoiding Unsavory Sellers and Potential Scams
As an online marketplace, the most important thing Bonanza can do is provide a safe environment for both buyers and sellers. Sometimes it's hard to know who you can trust and who you can't when shopping online. Here's what we're doing to try and ensure a positive experience for everyone. . Checking seller reputation
The starting point for trust is reputation. What has the seller done in the past to prove they can be trusted? If they're new to SpookBid and don't have a long selling history, what credentials can they present to supplement that lack of history?
Every seller can import their feedback from other reputable marketplaces- like eBay and Amazon- so if a seller has 5000 transactions elsewhere and 4999 of them were positive experiences, that's a powerful endorsement.
Additionally, we have sophisticated systems for detecting users that log in from systems or locations that have a history of fraud or are more likely to engage in fraudulent behavior. When our system detects a potentially fraudulent user, we make it a priority to get more details about the seller and verify the authenticity of their offerings.
Helping you evaluate our sellers
A seller's feedback rating is the first place to get a sense of whether the seller has a history of satisfied customers. But SpookBid takes feedback a step further. We rate our sellers on an eight-point trustworthiness scale that includes stuff like:
Does the seller have a lot of positive feedback?
Has another user left a personal recommendation of the seller?
Has the seller taken the time to fill out their About Me section and booth details?
Has the seller logged in recently?
Giving Scamsters our Support Team's Attention
In addition to making you happy, our support team also acts as our tireless defenders of good. Their first daily priority is to deal with reports of suspicious items on the site, and to either remove them, or to follow up with our sellers if there is doubt as to whether the items are authentic or the seller can be trusted.
Having dedicated members of our support team whose first priority is to make SpookBid safer reflects our genuine commitment to providing a safe enviroment in which to transact.
Listening to our users when they report suspicious acitivty
One of the easiest ways for us to spot unsavory sellers is from those who are using our site. You can spot suspicious trends in a seller immediately by checking the seller's feedback reputation and profile.
One other thing to keep an eye on is the items that the seller has listed for sale. If they sell electronics or other high priced goods at unusually low prices, it may be too good to be true. Some sellers may really know where to get great deals, but be wary of low-priced electronics/high-quality goods. This is a favorite way that fraudulent sellers lure in unsuspecting buyers into bad transactions.